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Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 23647
Experience:  Electronics technician for install, troubleshooting, and repairs.
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Reason when I try to move the cursor on the Roku control it

Customer Question

For some reason when I try to move the cursor on the Roku control it just stays in the same spot and won't move. it's stuck. What can I do?
Submitted: 12 months ago.
Category: Recorders and Players
Expert:  Nathan replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Sometimes the roku box can freeze up, as can the remote.

Start by removing the batteries and replacing them with new ones.

If that does not help, unplug power to the roku for 60 seconds to reboot it.

Let me know the results, and I'll advise further if needed.

Thanks,
Nathan

Expert:  Nathan replied 12 months ago.

Janice, It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan

Customer: replied 12 months ago.
I don't understand why the payment could not be accepted. I have already entered the card info twice. Also, I haven't had the time to see if I've been given a correct answer. As I said before. The TV is in another room, I'm handicapped and it takes me time to move with a walker. Janice.
Expert:  Nathan replied 12 months ago.

I do see you tried to accept the call offer I sent, which does sometimes fail due to an account block, your bank may have flagged it because of multiple transactions, so you may want to call them. If/when that goes through, if you'd still like it, we can talk by phone if that is easier for you.

Take as long as you need, I'll be here when you're ready if you need more help.

Expert:  Nathan replied 11 months ago.

Hi Janice, do you need more help with this?