How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Louie Your Own Question

Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 11449
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a 16ch dvr on my tv just saying loading the unit is 4

Customer Question

I have a 16ch dvr on my tv just saying loading the unit is 4 year old any help
Submitted: 6 months ago.
Category: Recorders and Players
Expert:  Shahid replied 6 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Shahid replied 6 months ago.

Can you please get me the model number off of DVR in question?

Customer: replied 6 months ago.
hold pls
Expert:  Shahid replied 6 months ago.

OK, take your time.

Customer: replied 6 months ago.
ltd 7926
2316se1104280478
Expert:  Shahid replied 6 months ago.

OK - Have you tried to unplug TV and DVR box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 6 months ago.
I had unplug the dvr but not the tv
Expert:  Shahid replied 6 months ago.

OK, try it and reply back with the result.

Also check the connection cables between DVR and TV to make sure all are tight and plugged securely.

Customer: replied 6 months ago.
ok turn it back on and on my tv it shows dvr but no camera
Customer: replied 6 months ago.
it looks like it turning on and diplay dvr in the middle of the tv but just not putting the camera up there was working fine when I came in that what was showing
Expert:  Shahid replied 6 months ago.

OK, what happens if you press numeric key on remote to select a camera OR press menu, does the menu screen show up?

Customer: replied 6 months ago.
nothing no menu screen . I move the mose and nothing happens
Expert:  Shahid replied 6 months ago.

This is odd, let me forward this question to other experts to have a look and hopefully you will get response soon.

I'm opting out to repost the question.

Thanks.

Customer: replied 6 months ago.
ok
Expert:  Louie replied 6 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried unplugging the DVR for an extended period of time?

And then try again but using a different TV or monitor? ...try both VGA and VIDEO OUT connections?

Customer: replied 6 months ago.
it does come on the tv and says dvr loading and that it
Customer: replied 6 months ago.
i am getting video but it just will not load the camera i have both tv and Internet to view my camera
Customer: replied 6 months ago.
I can send you a pic what it shows on the tv
Expert:  Louie replied 6 months ago.

I was hoping to simulate a "soft reset" hence the "...unplugging the DVR for an extended period of time..." Can you try this please?

All others would point to a likely internal hardware issue.

And yes please on the picture(s). Click HERE.

Customer: replied 6 months ago.
I had unplugged the dvr over night and try it same thing did you get the picture
Expert:  Louie replied 6 months ago.

For some reason, no picture was posted. Please try again, click HERE.

Customer: replied 6 months ago.
Ok here they are
Expert:  Louie replied 6 months ago.

Have you tried with the NET (LAN) cable (temporarily) disconnected ?

Still, that the described symptom of "...just saying loadin..." persist even with "...unplugged...over night...", then it would confirm an internal hardware issue. The system is unable to complete its boot process.

Customer: replied 6 months ago.
do i need to replace it
Expert:  Louie replied 6 months ago.

Likely yes; sorry.

Would you be comfortable opening the DVR? There is another hardware test that can be done.

Customer: replied 6 months ago.
i can but i am home the dvr is at my car lot
Customer: replied 6 months ago.
no I didn't try with the net Disconnected
Expert:  Louie replied 6 months ago.

I understand; please try with the NET cable disconnected. There is a possibility that it won't go through the 'booting process' if it can't detect good/full LAN connection. Temporarily disconnecting would serve as a test by process of elimination.

As posted earlier, a likely internal hardware issue. In most instances, this would be a failed HDD (hard disk drive) similar to the image shown HERE. This HDD (silvery block) can be removed and tested by most computer shops/stores. More importantly, if faulty, it can be independently replaced.

If the HDD tests good or even if replacement would not be corrective, then the fault would be with the circuitry. This then would be the deciding factor to replace the whole DVR.

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.

Customer: replied 6 months ago.
Ok i will try that tomm thank you i will let you know if that works
Expert:  Louie replied 6 months ago.

Good luck and thank you too for the opportunity to be able to share the information.