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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 691
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My blue-ray player is not working well -- can't access

Customer Question

My blue-ray player is not working well -- can't access Netflix. The technician there has taken me through several procedures and say I need Firmware, softwear up-date and a factory reset.
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Shahid replied 9 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Shahid replied 9 months ago.

- Does any other internet application in bluray player work?

Customer: replied 9 months ago.
Don't know. We can play DVDs but haven't tried anything else
Customer: replied 9 months ago.
Are you there?
Expert:  Shahid replied 9 months ago.

Netflix works through internet, there would be other builtin apps, can you try few of them to see if they work?