Hi , I`m JackPerhaps I can help you with this problem , please send me a reply when you see this ?
Not sure why the stop would work if the unit doesn`t play .
Does it look like its trying to read the disc ?
Any message on the display ?
Can you hear the spindle motor turning inside if you listen closely ?
Sorry but this is not what i thought and i will opt out on this one .
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
I will be glad to talk to you over the phone. I have tried to call the number provided and it rings without answer.
Please let me know when you are available tonight until 10.30pm est.
Just called and is going to a voice mail
Ok, there is some progress here. You might be able to adjust the tray little by little until it is working correctly.
There must me a gear or screw that is attached to a motor that moves the tray and this can adjusted.