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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 610
Experience:  Worked on these instruments for over 15 years.
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My Sony cx355 the disk goes in then goes back out without

Customer Question

My Sony cx355 the disk goes in then goes back out without playing
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Jack replied 10 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , please send me a reply when you see this ?

Customer: replied 10 months ago.
On my player the disc goes in and then it goes back out without playing it also when this is happening the stop button does not stop it
Expert:  Jack replied 10 months ago.

Hi again

Not sure why the stop would work if the unit doesn`t play .

Does it look like its trying to read the disc ?

Any message on the display ?

Can you hear the spindle motor turning inside if you listen closely ?

Customer: replied 10 months ago.
I meant that the stop button button doesn't stop the disc from going in and out it doesn't look like it's trying to read the disc the mechanism closes on the disc opens up and the disc is put back into its slot
Expert:  Jack replied 10 months ago.

Sorry but this is not what i thought and i will opt out on this one .

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Expert:  electronicsguy replied 10 months ago.

Hi,

I will be glad to talk to you over the phone. I have tried to call the number provided and it rings without answer.

Please let me know when you are available tonight until 10.30pm est.

Customer: replied 10 months ago.
use this number 602 578 766 8
Expert:  electronicsguy replied 10 months ago.

Just called and is going to a voice mail

Customer: replied 10 months ago.
I'm available right now
Customer: replied 10 months ago.
used the number 602-578 766 8
Expert:  electronicsguy replied 10 months ago.
I will be available during the day today. Let me know
Customer: replied 10 months ago.
I'm sitting in front of the CD player with my phone if you want to call me
Expert:  electronicsguy replied 10 months ago.
Hi it was nice talking to you earlier today. Let me know if you need anything else
Customer: replied 10 months ago.
I cleaned the laser eye and got it to spin only some of the time however I noticed that the tray that holds the desk and put it in place when I pushed it in a little bit further it would start to play so it seems like the white tray isn't pulling the disc in Far EnoughI
Expert:  electronicsguy replied 10 months ago.

Ok, there is some progress here. You might be able to adjust the tray little by little until it is working correctly.

Customer: replied 10 months ago.
I'm not sure how to adjust the tray so that it comes in a little further so that the laser will read the disc
Expert:  electronicsguy replied 10 months ago.

There must me a gear or screw that is attached to a motor that moves the tray and this can adjusted.

Customer: replied 10 months ago.
I adjusted the tray so it goes in all the way however the belt that drives it seems extremely loose and in the morning it won't pull the tray in all the way to activate when it goes in all the way it does play in the stop button works except it doesn't eject the disc
Customer: replied 10 months ago.
my phone number has been changed to(###) ###-####
Customer: replied 10 months ago.
the disc continues to go in and out however when I unplug it and plug it back in the carousel then turns to the next disc
Expert:  electronicsguy replied 10 months ago.
Ok, at this point my suggestion will be to take it to a local electronic repair shop as someone needs to look at it.

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