Hi welcome to just answer . I will be taking care of you today.
I would like to ask a series of questions in order to arrive to an answer. This is a non standard question as we have to follow a series diagnostic and observations to better understand your problem.
I would like to know when was the last time the system worked?
Have you tried to reset the system by unplugging the power cord, wait for 30 minutes and plug back?
Also I would like you to listen closely to the system when you press open. Do you hear motor runnung? Please bring your ear close to the system.
Let me know the results.
Thanks for the information. Have you been able to play a regular dvd on the system? I am asking this because before we starting to go further on the troubleshooting, I would like to know this as it will get us into the right track.
Ok thanks for the information. Can you play the dvd now without problems?
Can you play blue rays ?
Sorry about that. We do have a number of problems here.
1. The drawer is not working
2. The system does not produce signal.
Where did you purchase this? I am suspecting that your system has electronics problems and it will be a good idea for someone to look at it at a repair shop. Usually these system comes with manufacturer warranty and should be able to get repaired at no cost to you.
Ok, would you be comfortable taking the cover off to do visual inspection?
I would like to take the covers off and visually look at the tray motor and drive belt.
Yes look around the system and identify screws that are holding the top cover. Remove them and careful loose the top coveright and pull it off the system. While doing this, power should be off.
Now visually look around the tray. Do you see any loose parts?
Do you see anyour belt or plastic pieces ?
If clear, now load a dvd that you know works and power on the system. Does the system spins the dvd?
Ok go ahead with dvd and power on. Here we are more concerned about covering the laser beam to protect your eyes