How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 31318
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Recorders and Players Question Here...
Richard is online now
A new question is answered every 9 seconds

Unit will not read dvd.

Customer Question

Unit will not read dvd.
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  Richard replied 8 months ago.

Hi there and welcome

What exactly happens when it tries to read a DVD Ron?

Customer: replied 8 months ago.
no disc to read
Expert:  Richard replied 8 months ago.

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 months ago.
Connect power to TV, and turned on, loading disc, no disc displayed on screen....
Expert:  Richard replied 8 months ago.

Is it still ejecting the disk?

Customer: replied 8 months ago.
Loading dvd disc into TV, unit can not read disc, displays no disc on screen.
Expert:  Richard replied 8 months ago.

Thanks

It is the internal DVD Lens that has faulted, we have ruled out the other causes for this

I am really sorry about this and you are going to have to return the TV to have the lens replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you