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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 676
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Several times per week Roku wont open "other source." so we

Customer Question

Several times per week Roku wont open "other source." so we cant get to the other programs. We check the connection, unplug everything and reconnect it, but it may not work until the next day.
We have the worst cable company, Time Warner.
Is there something we need to do to fix the problem?
Submitted: 8 months ago.
Category: Recorders and Players
Expert:  Aric replied 8 months ago.

Hello, Which mode Roku do you have please ( Roku 1, 2, 3 Stick, etc.)?

How long have you owned it for and has it always been this way?

Also, please go to:

http://www.speedtest.com

Let me know what you get for internet speed for download and we can proceed.

Customer: replied 8 months ago.
Roku 2. 3 years
Expert:  Aric replied 8 months ago.

Okay you answered about half of what I need to know to hep you here ;-)

Can you please read and reply to the rest of the info request- more specifically:

"Has it always been this way?" (YES or NO).

(MOST IMORTANT!) Also, please go to:

http://www.speedtest.com

Let me know what you get for internet speed for download and we can proceed.

Expert:  Aric replied 8 months ago.

Are you able to see my reply and follow the instructions please?

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