Hello, Which mode Roku do you have please ( Roku 1, 2, 3 Stick, etc.)?
How long have you owned it for and has it always been this way?
Also, please go to:
Let me know what you get for internet speed for download and we can proceed.
Okay you answered about half of what I need to know to hep you here ;-)
Can you please read and reply to the rest of the info request- more specifically:
"Has it always been this way?" (YES or NO).
(MOST IMORTANT!) Also, please go to:
Are you able to see my reply and follow the instructions please?