Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the model number written on unit in question?
OK, please reply back with model number info in your convenient time to proceed.
Hi Jack, thanks for the info.
- Do you hear any motor or gear sound from disc drive area when press eject button?
- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?