Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, William.
You have a security pin in your account to prevent unauthorized purchases.
You can set/change that pin within your roku account settings online.
To do so, go here: https://my.roku.com/account
Under Pin Preference, click on Update, and then you can change the pin, or remove it entirely.
Let me know if you get stuck along the way.
Do you need more help with this?