Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the model number written on unit that remote doesn't work?
I mean is it TV or DVD recorder or what device we are talking about having remote issue?
OK, so it is Roku stick remote, is this correct?
OK - Have you tried fresh batteries in remote?
- Have you tried to unplug Roku stick from TV for few seconds, rpelug back in and check if remote works?
OK, so tried out both suggestions?
If so then I'm sorry it would be remote control internal failure and a new remote would be required because this is irreparable thing that use bluetooth to pair with Roku stick. You can get required remote directly from Roku through following link..
I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.