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Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My remote doesn't work i tired to reset but it doesn't reset

Customer Question

my remote doesn't work i tired to reset but it doesn't reset
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Shahid replied 9 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Could you please get me the model number written on unit that remote doesn't work?

Thanks.

Customer: replied 9 months ago.
icant it is rubbed off
Expert:  Shahid replied 9 months ago.

I mean is it TV or DVD recorder or what device we are talking about having remote issue?

Customer: replied 9 months ago.
i have the serial # ***** the wireless its a roku stick
Expert:  Shahid replied 9 months ago.

OK, so it is Roku stick remote, is this correct?

Customer: replied 9 months ago.
Expert:  Shahid replied 9 months ago.

OK - Have you tried fresh batteries in remote?

- Have you tried to unplug Roku stick from TV for few seconds, rpelug back in and check if remote works?

Customer: replied 9 months ago.
i did
Expert:  Shahid replied 9 months ago.

OK, so tried out both suggestions?

If so then I'm sorry it would be remote control internal failure and a new remote would be required because this is irreparable thing that use bluetooth to pair with Roku stick. You can get required remote directly from Roku through following link..

https://www.roku.com/accessories

I trust my input will help you out. Please feel free to respond if you have any additional questions.
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Regards,
Shahid.