Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Ray.
There are several possible issues here, but they all come down to limitations of the player.
Keep in mind that though you may have just purchased it, this is actually a 10 year old model player. Technology was different then, and the player was not designed to work with most of the equipment used today.While it has some usb playback ability, it is very limited. It will work with .mp3 and .divx files, but it isn't going to recognize a usb memory stick larger than 4gb.
You should be able to reset by unplugging power to it for 60 seconds.
If that still doesn't help, repairs would be indicated at that point, but that simply is not feasible. There are no parts available and you'd pay more in labor than the system is worth. You'd be better off returning it and buying a new player (which you could get for $50 or less) with current technology and features that actually has a warranty as well and will work with your other devices.
Hopefully you got it somewhere where it can be returned, though I'm surprised to see anyone still selling a player from 2006.
This would be a more suitable replacement model for you:http://amzn.to/1T5WyBH
You don't need to spend anything more, that is an optional advertisement you are seeing
What has happened is that the player is corrupted because you tried to use it with a device for which it was not intended.Again, this is a very old model player and it wasn't meant to work with a large memory stick for playing back videos like that.
No reputable vendor should have sold you this player in the first place. You should take it back and ask for your money back and replace it with a new model, which likely won't cost any more, and you'll be far better off in the long run.
Did you try the reboot process yet?
I was not asking you to pay anything - that is an optional automated offer from the site
I would not buy a philips product either, which is why I recommended a different model for you.
I cannot control what you purchased or that it failed. I can only diagnose and explain the issue. The real problem here is that some other disreputable person sold you a 10 year old dvd player to begin with.
I am truly sorry I don't have better news for you here, but I am limited to answering your question, which I did. I can tell you the cause of the problem, why it happened, and the best way to resolve it, which is what I've done. Your best option here, again, is to seek a refund through the person that sold you this, and to buy a more appropriate player for your needs, such as the one I recommended earlier.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.
Do you need more help with this, Ray?