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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 31329
Experience:  Over 20 years fixing Electronically devices
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I am trying to get my ruku account set up and signed on and

Customer Question

I am trying to get my ruku account set up and signed on and went to page that is suppost to load programs and nothing happens? Please help.
Submitted: 9 months ago.
Category: Recorders and Players
Expert:  Richard replied 9 months ago.

Hi there and welcome

Your doing this on your Roku? Or your first setting up the account on your computer to use the account on your Roku?

Please let me know?

Customer: replied 9 months ago.
I am trying to set up the ruku service on my tv and following the prompts went to the ruku page to set up account and entered all information. then logged on and the page came back loading programs to pick. and it just sets there, there is no activity on the modem indicating any data flow.
Expert:  Richard replied 9 months ago.

Thanks

Can you tell me please which model Roku you have?

Customer: replied 9 months ago.
Streaming stick SKU#3500RW
Expert:  Richard replied 9 months ago.

Thanks

Power off the TV, and remove the Stick.

Wait 5 minutes, connect the Stick, turn on the TV and tell me if it now functions correctly please

Customer: replied 9 months ago.
TV functions as should it is ruku's web page for selecting programs that don't work
Expert:  Richard replied 9 months ago.

yes understood, but can you do the last instructions I gave you please?