How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask electronicsguy Your Own Question

electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 601
Experience:  Worked on these instruments for over 15 years.
Type Your Recorders and Players Question Here...
electronicsguy is online now
A new question is answered every 9 seconds

I have a Toshiba D-VR660KU that I use a lot TV shows. Last

Customer Question

I have a Toshiba D-VR660KU that I use a lot for recording TV shows. Last week I suddenly got a blue screen but unplugged and reset to factory settings, which seemed to bring things back to normal. Now I can watch DVDs with no problem but when I try to record, nothing ends up on the disk, even though I can hear the recording in progress. When I try to reformat a disk, I get the E1 28031100 Can't record to this disk error. I am using the same DVD RW disks I have always used.
Can your help?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  electronicsguy replied 1 year ago.

hi welcome to just answer.

How long have you owned the system? Did you move any cables ?

Customer: replied 1 year ago.
I've had the system since 2009 and it has been incredibly reliable up until now. As for cables, I didn't move any from their original settings.
Customer: replied 1 year ago.
Are you still working on this for me?
Expert:  electronicsguy replied 1 year ago.

There are couple things that can cause this, one is the laser need to be cleaned. There is a special laser cleaner disk that you can purchase to clean your system.

Have you purchased another brand of dvds that are not compatible with your system.

Customer: replied 1 year ago.
I don't think it's a disk incompatibility problem because I have been using disks out of the same box for a while. I could try the laser disk cleaner if you think that might help. I keep hoping that there is one setting that is wrong, although I've tried to recheck all of them. Any chance that's the problem?
Customer: replied 1 year ago.
Here's one more data point to consider. I have been able to read Netflix disks with no problem. The only thing I can't do is record. Does that still sound like it might be a laser disk cleaning problem?
Expert:  electronicsguy replied 1 year ago.

Reading disk is different than writting. If you can purchase laser cleaner and try. Let me know if that works.

Customer: replied 12 months ago.
I purchased a laser lens cleaner and gave it a try but it didn't solve my problem. Any other thoughts?
Expert:  electronicsguy replied 12 months ago.


Laser cleaner did not get the job done. What is the model of the DVD that you are trying to record on? Have you purchased another brand?

Customer: replied 12 months ago.
The unit is a Toshiba D-VR660KU and the disks I am using are rewriteable Memorex DVD-RW. It was an open pack when this problem started happening and the disks had always worked before.
Expert:  electronicsguy replied 12 months ago.

Ok, thanks for the update. I am thinking your laser has lost its ability to record or burn a DVD. My suggestion would be to get this unit looked at at one of the local electronics repair shop.

Customer: replied 12 months ago.
That's pretty much what I'm thinking as well. Rather than pay for a repair that might or might not work, I've decided to buy a new unit and just start over.
Expert:  electronicsguy replied 12 months ago.

Thanks for using just answer. Keep this unit as you might find that your DVD is a problem on your next unit.

Customer: replied 12 months ago.
That's a depressing thought.
Expert:  electronicsguy replied 12 months ago.

Try another brand of DVD