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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 613
Experience:  Worked on these instruments for over 15 years.
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Trying to watch a movie can only hear it screen says HDCP

Customer Question

Trying to watch a movie can only hear it screen says HDCP unauthorized. Content disabled
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.

Hi, The HDCP message is an HDMI cable issue. But without knowing more details, I could not tell you how to correct it. Could you please reply back with the following?

1) The model number off of the back of the TV.

2) What device (brand and model please) are you trying to view the movie FROM?

3) Was it working before and then stopped?

Also any other information you feel may be pertinent to this problem- please reply back with that as well.

Expert:  Aric replied 1 year ago.

No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.

Customer: replied 1 year ago.
Just forget it if this is what I have to go trough I'm going to cancel my subscription
Expert:  electronicsguy replied 1 year ago.

Thanks for your time

Expert:  electronicsguy replied 1 year ago.

It is now working after a phone support

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