Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you get a specific error code/message on the roku?
Thank you for confirming, that error code means no connection to the wifi network.
How far is the roku from your router? If you look on the back of the roku, do you see an etherent port there (it looks like a phone jack, but bigger)?