How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Louie Your Own Question

Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Roku 2 That I cannot connect to my internet. This

Customer Question

I have a Roku 2 That I cannot connect to my internet. This time last year it would except my carrier. It disconnected & will not except it now. My cable is Vyve Broadband.My Internet is ARRIS AD 82 password ***** It accepted this before but not now. Why? ***@******.***.
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you get a specific error code/message on the roku?

Customer: replied 10 months ago.
error code (014.12)
Expert:  Nathan replied 10 months ago.

Thank you for confirming, that error code means no connection to the wifi network.

How far is the roku from your router? If you look on the back of the roku, do you see an etherent port there (it looks like a phone jack, but bigger)?