Hi there and welcome
Can you tell me which version of windows you are running please?
Plug the cable from the auxillary cord into the microphone jack on the computer
Then press play
Right click on the speaker icon in the bottom right, and select recording devices.
One of these devices will be showing green bars in reference to the sound from the player, click on that device and click set as default.
Then run the sound recorder and tell me if it is now recording the sound please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
You can use the sound recorder, its the most simplest tool.
If you plug headphones into the same port on the Olympus, do you hear sound?
Right click in the window with the devices for microphone ect and click Show Disabled devices.
Does anything else show?
Check the port you have the device plugged into, its likely its the wrong one, try the other port it fits in please on the computer.
No, on the computer. There are multiple ports, a line out port and a microphone port and I suspect you have it plugged into the line out port on the Laptop.
whats the make and model of the laptop
please follow the instructions here
ok, thats no problem
yes, just message me here please
I am available now if we can complete this