I'm sorry about the issue. Please try the following:
- Click on the website
, then there, enter your email address, then click on Continue at the bottom and follow the instructions there in order to reset your Apple ID account password.
- If that does not work, please click on the website below:
, then there, click on the option Apple ID, then click on the option Forgot Apple ID Password
, then it will give you the option to schedule a phone call with Apple for resolving your Apple ID account issue.
Please reply at the box below to continue troubleshooting. Thank you.