Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the model number written on box that got updated?
Thanks for the info.
- Does TV display Roku logo screen when select video source for that?
- Have you tired to unplug Roku box power cord from wall outlet for 5 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
OK, so Roku isn't showing home screen after logo screen, this is odd.
Can you try to unplug TV power cord as well for 10 minutes and again check?