Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.
When you say you have "just received" this unit, do you mean it's rand new- out of the box?
If not, how long have you owned it for please?
Also, what happens if you insert a commercial pre-recorded DVD, the same message??