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Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 20449
Experience:  Electronics technician for install, troubleshooting, and repairs.
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DV220MW9 when playing a DVD the voice transmission is

Customer Question

DV220MW9 when playing a DVD the voice transmission is slightly off so as to make it difficult to understand
Submitted: 10 months ago.
Category: Recorders and Players
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is the issue that the voices are muffled/garbled, or is it more like the voice doesn't sync up with the video?

Customer: replied 10 months ago.
The voice is broken up.
Customer: replied 10 months ago.
It does't seem to be out of sync with the video.
Expert:  Nathan replied 10 months ago.

Does it happen only on dvd?

Customer: replied 10 months ago.
It doesn't happen with a video tape.
Expert:  Nathan replied 10 months ago.

Okay thank you for confirming,

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.

Tracking won't help here because that function only applies to tapes.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

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