Hello, Was the Netflix working before on the Roku- or is this the first time setting it up?
Also which Roku model do you have (Stick, 1,2,3 etc.)?
Do other programs/Apps on the Roku work- in other words, is the problem only with Netflix?
Okay, I need to know what Roku you have.
If it is a separate BOX- it will say Roku 1, Roku 2,m or Roku 3 on it.
Or, it's a "Stick" that simply plugs into your TV.
Click below, take a look at that page- and please reply back with which Roku you have (they are all listed on the page):
Okay, good to hear. If I knew which model you had I could have given you those instructions.
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. I'm simply an AV technician. I am no longer involved in the dialogue here.