Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is there a very small hole in the face of the device near the CD drive slot or CD drive door ?
If so, straighten a paper clip, and push into that small hole with the end of the paper clip, tripping a little catch inside the small hole, and pushing out the CD a little. The CD can be pulled out fully that way.
The other approach is to turn On the device, while holding down the Eject button for at least 15 seconds continuously.
Let me know how this goes, please. Thanks.