I'm sorry about the issue. Are you trying to connect the bluray player to your wi-fi/wireless network name?
Do you mean it is asking for a Wi-Fi/wireless password/key/code?
What is the brand/ model of your Internet modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.