Hello, Can you please get me the model number of the LG BD player?
Also how long have you owned it for and when did the problem occur?
Thank you. Does the issue happen with all discs that you try to play, or only certain ones?
Okay. Please unplug the unit from power and plug it back in then turn it on and let me know if you have the same problem. Also, have you tried updating the Firmware yet?
No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.