How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Louie Your Own Question

Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Blue Ray DVD player which also plays regular DVDs

Customer Question

I have a Blue Ray DVD player which also plays regular DVDs but am having a problem playing the movies; how do I start them?
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.

- Does player show the movie title on DVD disc?

- What happens when you press Play or Enter button on player remote?

Thanks.

Customer: replied 1 year ago.
the movie title is shown
There is a marker that says "play movie" ; I press the arrow toward the marker but nothing happens
Expert:  Shahid replied 1 year ago.

OK, have you tried to press Enter/ OK button on player remote while setting cursor at 'play movie' option?

Customer: replied 1 year ago.
I am at a loss to know what to do
Customer: replied 1 year ago.
it had worked in the past but not now
Expert:  Shahid replied 1 year ago.

OK, have you tried to unplug player power cord from wall outlet for 5 minutes to reset, replug back in and press play or OK button on player remote?

If not yet, can you try it now and reply back with the result?

Thanks.

Customer: replied 1 year ago.
no I have not tried that
Expert:  Shahid replied 1 year ago.

Ok, please go ahead and try it.

Customer: replied 1 year ago.
I will try that
Expert:  Shahid replied 1 year ago.

OK, I'm standby.