Hello, my name is ***** ***** I'll assist you. I need additional info to troubleshoot the issue.
- Does player show the movie title on DVD disc?
- What happens when you press Play or Enter button on player remote?
OK, have you tried to press Enter/ OK button on player remote while setting cursor at 'play movie' option?
OK, have you tried to unplug player power cord from wall outlet for 5 minutes to reset, replug back in and press play or OK button on player remote?
If not yet, can you try it now and reply back with the result?
Ok, please go ahead and try it.
OK, I'm standby.