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Michael Hannigan
Michael Hannigan, Engineer
Category: Recorders and Players
Satisfied Customers: 11177
Experience:  25+ Years Experience in Computers and Electronics.
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What can I do to get CD Info accessed thru my Escient Music

Customer Question

What can I do to get CD Info accessed thru my Escient Music Manager.
Submitted: 1 year ago.
Category: Recorders and Players
Customer: replied 1 year ago.
Cannot connect to server. Unable to get cover info and CD info
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. I'm sorry to keep you waiting, that company has filed for chapter 7 bankruptcy and there isn't support available. However, plug it into your router with an ethernet cable and it will connect to the network to retrieve information.

Customer: replied 1 year ago.
Already plugged in router. Is there a way to reset my music manager to retrieve information?
Expert:  Rusty replied 1 year ago.

Does it seem to be connected to the network, or does it look like it's having trouble connecting?

Customer: replied 1 year ago.
Cannot connect to server
Customer: replied 1 year ago.
OK thanks
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is***** can help you with your question.

You can do a reset just follow these steps:

To access the 'Setup - Advanced Utilities' screen (for ALL the FireBall models, apparently), do the following:

  1. Go to the setup screen.
  2. Enter the numeric sequence 8020.

This brings up a screen with the following selections:

  • Restore factory defaults
  • Force reregistration (restarts unit)
  • Library index rebuild (restarts unit)
  • Lookup all music coverart
  • Lookup all movie coverart
  • Exit
Customer: replied 1 year ago.
Please call so that you can help me through tis process.
Thanks
Customer: replied 1 year ago.
XXX XXX XXXX
Expert:  Michael Hannigan replied 1 year ago.

I sent you the offer for the phone call. IF you wish to speak on the phone, please accept that, then enter your phone number in the personal information box, which is private.

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