Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of the tv, please?
Did you disconnect the headphones, and it still won't come on?
What type of headphones?
It is likely that what you tried to use is not really a headphone jack, but rather a service port for a technician to hook a special computer up to for programming updates.
Don't connect anything else to that, as it can cause internal damage .
If you need more help with headphone options, I can advise on that.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k
Thank you, ***** ***** a good day,