Hello, What model Roku do you have please? Also what exactly is it frozen on (what do you see on your TV screen)?
Is this the Roku "stick" or Roku 1, 2, 3, LS (written right on the box)?
I don't use the phone call feature- and the site charges you more for that. Please simply reply back here.
I have to step away in a few- did you need assistance with this?
Hi I am Tech Michael I need to know what model Stick you have so we can help you;-)