I'm sorry about the issue. Do you have a windows or mac computer?
Did it ask for your Roku account password? If yes, can you reset your Roku account password ***** the website below:
Note: If you do not have a Roku account yet, then please create a Roku account at the website below first:
Once you have gotten your Roku account password, then try entering the code (that is shown on the TV screen) at the website below on the computer and check:
Please reply at the box below to continue troubleshooting. Thank you.