Hello, what happens when you run Network Setup in Roku to connect to your router?
Is it Roku-1, 2 or 3 box connected to your TV?
These info will help troubleshoot the problem.
OK, please check with Verizon to get router password, then push the reset button at back of Roku box near the DC IN pin, you may need to push the reset button for 3-4 seconds with pointed object like paperclip or some thing to restore the Roku box to default factory settings and to get initial setup screen to put router password ***** will help to resolve the problem. I trust my input will help you out. Please feel free to respond if you have any additional questions.
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