Hello my name is***** can help you with your question.
In order to help you better with this error message, I need to know a bit more information.
- Are you using Amazon Instant Video App on your Phone? Tablet? TV? or Bluray Player?
- When was the last time you access that app successfully?
- Are you trying to access the App from a different location than from where you usually access it?
Please respond each question the best you can.