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Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 41927
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Netflix stuck stuck on retrieving help

Customer Question

Netflix stuck stuck on retrieving help
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.

Hello, What's the Make and Model of the device you stream Netflix from?

Customer: replied 1 year ago.
Roku27w0x
Expert:  Aric replied 1 year ago.

Okay, was it working before and then stopped?

Or is this the first time trying to get Netflix?

Also, not sure what the numbers are you posted- but is this a Roku 1, 2, 3, LS, Stick, etc.?

Customer: replied 1 year ago.
Roku 2 2702x
Expert:  Aric replied 1 year ago.

Please reply back to the rest.

Customer: replied 1 year ago.
It worked for a while only had it a week.
Expert:  Aric replied 1 year ago.

Perform the following steps exactly as described below:

1) Unplug the Roku from power.

2) Unplug your Router and plug it back in.

3) Plug in the Roku.

4) Locate the pinhole reset button on the Roku, and use a paperclip to press and hold it for 5 seconds then release.

5) The Roku welcome screen will bounce on your TV, and the remote will flash the green light.

6) You will then be prompted to setup Roku as if it were new.

7) Enter all your Wi Fi info and run the connection test.

8) Once that's done try to access Netflix.

Let me know what happens.

Expert:  Aric replied 1 year ago.
Do you need further assistance with this?
Expert:  Aric replied 1 year ago.

Hello, I just wanted to follow up and see if you received the information you were looking for?