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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 687
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can I copy the firmware from a Walkman NWZ-B135F to another

Customer Question

Can I copy the firmware from a Walkman NWZ-B135F to another with the same model. I accidentally erased from one.
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does walkman show any error when play it?
Thanks.
Customer: replied 1 year ago.
No it doesn't play
Expert:  Shahid replied 1 year ago.

Does it display 'boot error' message on its small screen?

Customer: replied 1 year ago.
No
Expert:  Shahid replied 1 year ago.

OK, what happens when you hit play button?

Have you tried to format mp3 player memory then copy few mp3 files and tried to playback?

Customer: replied 1 year ago.
No nothing
Expert:  Shahid replied 1 year ago.

I have its firmware which is special software and you can't copy it form other mp3 player, I'm asking these questions to determine either it is firmware issue or something else.

So does mp3 player charge and display lit when connect it to computer USB?

Customer: replied 1 year ago.
No it only displays the Walkman logo
Expert:  Shahid replied 1 year ago.

OK, are you sure the mp3 is fully charge?

and it doesn't play when hit play button?

Customer: replied 1 year ago.
I think it is charged
Expert:  Shahid replied 1 year ago.

OK, connect it to computer, does Windows recognize it as mass storage device or as walkman device?

Customer: replied 1 year ago.
My computer doesn't recognize its there
Expert:  Shahid replied 1 year ago.

OK, there is a chance that it may be firmware issue or may be hardware failure and we can't know unless try to update/ overwrite firmware, so in other words, I can provide you firmware file along with instructions file that may or may not work, I need to send 'additional service offer' as per website rules to provide firmware file which would cost you additional $10, please reply back if you agree to proceed.

Thanks.

Customer: replied 1 year ago.
No thanks I am getting charged 24 right now. I can buy a new one for 53
Expert:  Shahid replied 1 year ago.

No, you haven't charged any thing so far as your money is still deposited with website that you can leave for any next question in future or contact customer service for refund.

Customer: replied 1 year ago.
That's ok thanks
Expert:  Shahid replied 1 year ago.

You're welcome.

Have nice time and thanks for visiting JustAnswer.com

Customer: replied 1 year ago.
thank you.
Expert:  Shahid replied 1 year ago.

No problem -:)

May be next time I offer better info.