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Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 41979
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Connected to roku skyscraper page but will not go to home automatically

Customer Question

connected to roku skyscraper page but will not go to home automatically as befoire yesterday
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Aric replied 1 year ago.
Hello, Which model Roku are we dealing with here?
Customer: replied 1 year ago.
roku3
Expert:  Aric replied 1 year ago.
Thank you. Please unplug the power connection from the back of the Roku for 10 seconds and then plug it back in. Once the Roku screen comes up, the green light on the remote should start blinking. You should then have control over the Roku using the remote. Let me know what happens.
Expert:  Aric replied 1 year ago.
Do you need further assistance with this?
Customer: replied 1 year ago.
tried changed batteries nlothing works
Expert:  Aric replied 1 year ago.
I didn't mention changing batteries. Can you please try those specific steps I outlined above and report back with EXACTLY what happens? Once I know the results, I will give you further instructions if needed.
Customer: replied 1 year ago.
did exactley as suggested no results
Expert:  Aric replied 1 year ago.
What do you see on the screen? I am not there to see what you're seeing, so can you please elaborate a bit so I can help you?
Expert:  Aric replied 1 year ago.
In other words, what is showing on your TV screen right now?

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