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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 678
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My roku wont go past the logo and I installed it following

Customer Question

My roku wont go past the logo and I installed it following the instructions HELP!!!!
Submitted: 1 year ago.
Category: Recorders and Players
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What happens when push buttons on Roku remote?
- Can you please check is it Roku-2 or Roku-3 box?
Thanks.
Customer: replied 1 year ago.
It is a roku 1 When I push buttons it tries to restart the whole process
Customer: replied 1 year ago.
i got the code - put it into my PC answered all the questions and my TV still has a roku logo The Roku is hooked up to my tv
Expert:  Shahid replied 1 year ago.
OK, so you had setup screen, finished it like selecting language etc, run the network setup as well?
Customer: replied 1 year ago.
chose the wifi I use, put in the password *****
Expert:  Shahid replied 1 year ago.
OK, have you tried to unplug Roku box power cord for 5 minutes, replug back in and check?
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
It looks frozen
Customer: replied 1 year ago.
Do I have to reboot it to make it work>
Expert:  Shahid replied 1 year ago.
Can you please try to unplug Roku power cord for 5 minutes and reply back with the result?
Customer: replied 1 year ago.
i just put the plug back and I got a big roku logo
Customer: replied 1 year ago.
it wants to get started again
Expert:  Shahid replied 1 year ago.
OK, does the status light on front of Roku box flash once each time you press a button on remote?
Customer: replied 1 year ago.
nothing is flashing. I did not know there was a light on the box
Expert:  Shahid replied 1 year ago.
OK, have to step away from computer for 20 minutes, get back to you soon.Thanks.
Expert:  Shahid replied 1 year ago.
Please put new batteries ion Roku remote and reply back with the result.
Customer: replied 1 year ago.
i just put brand new batteries in the remote
Customer: replied 1 year ago.
the batteries were sealed and cane with the roku. I dont have batteries that size in my house
Customer: replied 1 year ago.
i dont see any lights on the roku 1
Customer: replied 1 year ago.
where are they located?
Expert:  Shahid replied 1 year ago.
Status light is located on top left of front of Roku box just below the Roku mark.

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