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Mike G.
Mike G., Technician
Category: Recorders and Players
Satisfied Customers: 5974
Experience:  10 Years Audio Video Repair & Setup
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I have an Panasonic Blu-ray Player, Model DMP-BD60, S/N VA9Gc023742,

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I have an Panasonic Blu-ray Player, Model DMP-BD60, S/N VA9Gc023742, purchased July 2009 from QVC. The audio has started to pause for a second on the entire disc. I contacted your customer service yesterday via phone and we went through the "reset" process for the disc player. However, when I place a disc into the unit, the audio is still pausing and is very annoying while watching a movie. Should I purchase some type of cleaning disc from Panasonic to elevate this problem (the player has never been cleaned). Thank you for your assistance. Karen @[email protected]
Looks like the expert you requested is not currently available but I will be happy to assist you. Please reply and let me know that you still need help.

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Customer: replied 2 years ago.

I still am not receiving an answer and I have paid for the answer. I need specific instructions to get back to your reply.

I did not give my answer because you didn't reply when I asked if you wanted to continue. Now that I know you are interested I can give my answer...

First thing you want to do is buy a cleaning disc and play it in your unit:

>> click here to buy cleaning disc <<

If you still have an issue then your player may need a Software Update. Here are the instructions and the file:

>> click here for software update instructions <<

>> click here for software update file <<

If neither of those two solutions resolves your issue then the player has a defective laser and getting the unit repaired would cost more than buying a new player.

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