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HI,I have a JVC PC-XC50. It doesnt want to play CD.

 
Carl L's Avatar
  • Answered by:Carl L
  • Master Technician
  • Positive Feedback: 98.2 %
  • Accepted Answers: 184
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Customer Question

HI,

I have a JVC PC-XC50. It doesn't want to play CD. When I press play, a bunch of zeros appear on the screen. Is there a solution.

 

Optional Information:
Make: JVC
Model: PC-XC50

Already Tried:
to clean lenses.

Submitted: 291 days and 14 hours ago.
Category: Recorders and Players
Value: CA$28
Status: CLOSED
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Expert:  Carl L replied 291 days and 5 hours ago.

Hi, my name is XXXXX XXXXX will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We will go back and forth exchanging information (if needed) about your problem until we're finished.
2. I will only give you the best possible Answer for your problem without the ability of actually being present with you.
3. Understand that I am a real hands on Master Technician and fix these issues everyday in my shop in FL.
4. Remember to leave a Positive Rating after we're finished to compensate me for my time just like you would at a repair shop.

* Favorable outcomes are always desired, but are sometimes out of both of our control.

I see that your Question is several hours old and am inquiring to see if you still needed help with this or want to cancel. Thanks

Customer replied 291 days and 1 hours ago.

I guess we should schedule a time convenient for both of us. Early morning is better for me.

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Expert:  Carl L replied 290 days and 9 hours ago.

What was the last thing to happen right before you started getting the 0's issue?

Unplug the power for 20 minutes to reset the NVRAM and try it again. Make sure that it is for at least 20 minutes. Let me know how it goes.

Customer replied 288 days and 15 hours ago.

Bonjour Carl,


 


It stayed unplugged for the whole day yesterday. No change. Note that when I press play, the disc number and song number appear for e few seconds before the zeros appear. I tried different cds and it doesn't make a difference. It used to do it with some CD's only before it started doing it with all cd's.

Accepted Answer

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Expert:  Carl L replied 288 days and 6 hours ago.

Ah ok. It's either faulty firmware (Software that runs the device) or a laser wearing out. The latter is most likely the problem and the most common. Laser's are exactly like light bulbs. They have a life expectancy rating to them. Finding the replacement laser is the fun part and is usually about $10 cheaper than a new unit. Funny how they set that up. I checked with JVC and they never issued a Firmware update for it so we can rule that one out. Lasers last on average about 3-5 years. Anything after that is a blessing.

 

Before ruling this as an expensive fix, let's get a laser cleaning kit. Any store that sells electronic devices will carry them and are really cheap. It will remove any dirt and dust from the Laser Eye that may be preventing a proper read. If a cleaning doesn't fix it, then we know that the laser has seen it's last days.

 

After looking around for a bit, I was able to locate a company that carries a replacement laser and ships to Canada. The Part you need is called: JVC OPTIMA-6/7 Laser Pickup and is surprisingly cheap. They currently have them in stock. Here's the link to order it: http://www.electronic-spare-parts.com/catalogue/laser_units_cd_dvd/laser_pu_33.html.

 

Replacing it can be a pain if you've never done it before and it's hard to teach feel over the internet, so if you have a friend that's good with that stuff or have a local repair shop that will throw it in real quick, that will be your best bet for a smooth repair. Hope all of this information helps you my friend and it was a pleasure helping you with this. After reading my Answer, I would love to receive a positive rating of my performance from you. Laughing

 

Thanks,

XXXXX XXXXXndsey

Carl L41100.8234604167

Expert TypeMaster Technician
Category: Recorders and Players
Pos. Feedback: 98.2 %
Accepts: 184
Answered: 7/10/2012

Experience: Current Electronics Shop Owner and Master Technician in FL.

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