I have a Sony DVD Recorder RDR-GX257. I cannot open the disc tray, not from the remote and not from the recorder itself. There is a disc in the recorder. What do I do?
Using the remote "open" key.
Hi,Please let me know..- Does unit show any error message in display when you push Open / Eject button?- Do you hear any gear / motor rotation sound inside unit when press Open key?These info will help to diagnose the problem.Thanks.
No, the recorder screen simply keeps showint "hello."
OK, please unplug recorder power cord from wall outlet for few minutes, replug back in, turn it On and check.Let me know how it worked to proceed further.Thanks.
I've done that repeatedly; no change.
Unit keep showing Hello, it means its either busy in reading / writing on disc or its firmware got some problem and unit doesn't boot up properly.Please unplug HDMI cable from rear of unit and check.
The unit is not plugged into the TV.
OK, would you like to take off top cover of unit to take out disc mechanism for manual ejection of disc?Let me know to proceed with exploded view and instructions.
OK, unplug power cord of unit from wall outlet, remove 4 screws on sides and 3 on back of unit and take off top cover, check below exploded views for safe removal of front and disc mechanism and last one shows eject lever on bottom of disc mechanism to eject the disc tray.Put things back in unit, replug in and check.Hope this will help to solve the issue. Let me know how it worked.Thanks.
I've got the mechanism case out, but I don't see a lever on the bottom. Are your sure we're both looking at Sony model RDR-GX257? There were 6 screws holding the mechanism case in place, not 4.
Exploded view #2 shows model number of unit, RDR-GX257 that we are working on and 4 screws mentioned for sides of top cover.Please check exploded view #3 that shows slide / space at bottom of disc mechanism, put small flat screw driver in that space and push it in arrow direction to slide the eject lever that will eject the disc tray from mechanism slightly, pull the tray manually and take out disc, push the tray back in, put disc mechanism back in unit, plug its connectors securely and check.
I have been repairing electronic gear since 1993 as a qualified Sony tech.
Got it; everything is back in order. Good job!
Good to know that problem is solved, have nice time !