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Dan T.'s Avatar
  • Answered by:Dan T.
  • Master Technician
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  • Accepted Answers: 3
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in Recorders and Players

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Customer Question

the drawer to put the DVD does not open

 



Already Tried:
Remote and manual

Submitted: 370 days and 7 hours ago.
Category: Recorders and Players
Value: $45
Status: CLOSED
Picture
Expert:  Rusty the Tech replied370 days and 7 hours ago.

Hello, my name is Rusty. What is the model number of the DVD player?

Customer replied370 days and 7 hours ago.

DVR4000

Picture
Expert:  Rusty the Tech replied370 days and 6 hours ago.

Ok, while I'm looking this up, let's try the logical trick. Unplug the unit for 15 minutes. Hold the power button down for 30 seconds during that time. Plug it in and try it. I'll look for another solution while we're waiting.

Customer replied370 days and 4 hours ago.

Tried your solution and it did not work.

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Expert:  Dan T. replied370 days and 2 hours ago.

Thanks for the question! My name is XXXXX XXXXX X'm downloading the service manual for your unit as I type this. Just a few minutes, and I should have something for you.


Best,
Dan

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Expert:  Dan T. replied370 days and 2 hours ago.

Ok, please reference the diagram below as you follow these steps:

* Insert a screwdriver (1) into the emergency hole (2) and push the slider housing (3) in the direction of arrow "A"

* When the tray disc (4) comes out a little, pull it in the direction of arrow "B" by hand

* Pull the tray disc (4) to disassemble, while simultaneously pushing the stoppers (5; one on left and one on right) in the direction of the respective arrows
graphic

Let me know if you have any other questions!!


Best,
Dan

 
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