Hello - these units CD's have internal mechanical issues at times. You can first try
Try checking these:The problem *may* be the plastic pulley on the motor is loose on the shaft of the motor - please dis assemble unit and check for ANY mechanical obstructions -- you can also "lightly" manually try to slide the tray OUT and this will reset IF it is not completely broken, please advise
thank you for you advise.
Were you able to perform the test? Please "Accept" or let me know if I can be of further help. Thank You