I lost my Sansa View for about a year. WHen I found it the battery was totally dead. I recharged it to 100%. Now when I turn it on it goes to a white screen and will not go to the menu screen. Is there anyway to fix it?
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.
Welcome to Justanswer.
The White screen is a common problem with Sandisk's Sansa.
Some users have reported that updating the Sansa's firmware did help.
Please visit the following website and click on "Firmware Update":
This will take you to a page where you can see the instructions for downloading and updating the firmware.
I tried what you suggested serveral times without a result. The screen is still white. I tried both ways. zdo you have any suggestions?
In this case I will forward your case to a different experts. Maybe someone else has got an idea. If noone answers, you should contact the Sandisk Support:
Hi. My name is XXXXX XXXXX X am a Recorder Professional.
Are you still needing assistance with this?
I still need assistance.
The first thing I recommend you do is get a new battery for it. After that period of time and the battery going completely dead there is a very good chance that even though it shows as 100% it is actually not and without the maximum voltage the camera will not work. There could also be nternal problems but until you put a new battery to it I would not go in that direction.
10 years practical experience setting up and repairing Stereo equipment and cd/dvd players