Hello, I'd like to help you with your problem. When you are satisfied with my answers, please remember to click on accept.
Does your cd drawer open?
When you try to play a disc, before the error comes on the display, do you hear the disc trying to "spin up"?
Yes, my cd drawer does open.
Yes I do hear the disc trying to spin up.
Thank you for the info, that's actually a good sign.
This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).
If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.
If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.
I called the company and have received the names of shops that repair this system.
I will replace it if necessary. Thank you again for your help - you did a great job.