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I received an ERR..04 code when I tried to play a CD on a

 

Customer Question

I received an ERR..04 code when I tried to play a CD on a Teac CD recorder with turntable/cassette player, model # XXXXX
There are no such codes in my troubleshooting section of the operating manual. I would like to know what this code means.

 

Optional Information:
Make: TEAC
Model: GF-450K7

Already Tried:
I have no idea what to do since I do not have that code in the troubleshooting section of the owner's manual

Submitted: 339 days and 3 hours ago.
Category: Recorders and Players
Value: $28
Status: CLOSED

Accepted Answer

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Expert:  p0llinate replied 339 days and 2 hours ago.


p0llinate :

Hello, I'd like to help you with your problem. When you are satisfied with my answers, please remember to click on accept.

p0llinate :

Does your cd drawer open?

p0llinate :

When you try to play a disc, before the error comes on the display, do you hear the disc trying to "spin up"?

Customer :

Yes, my cd drawer does open.

Customer :

Yes I do hear the disc trying to spin up.

p0llinate :

Thank you for the info, that's actually a good sign.

p0llinate :

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Expert TypeCustomer Service
Category: Recorders and Players
Pos. Feedback: 94.1 %
Accepts: 209
Answered: 5/7/2012

Experience: Custom home theater installer. Authorized dealer/installer.

Ask this Expert a Question >
Customer replied 301 days and 4 hours ago.

I tried your solution to my the CD player -it didn't work. I'll have to take it in for service. Thank you for trying - I do appreciate your help.

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Expert:  p0llinate replied 301 days and 4 hours ago.

You're welcome. Would you like some help finding a shop in your area? Before taking it in, I will caution you that this type of repair can be expensive, often more than the cost of a new system, so you may want to consider replacing it as an alternative.

Customer replied 301 days and 4 hours ago.

I called the company and have received the names of shops that repair this system.

I will replace it if necessary. Thank you again for your help - you did a great job.

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Expert:  p0llinate replied 301 days and 4 hours ago.

You're very welcome, have a great day.

Nathan

(no need for further response, I just have to have the last reply to close out the question)

 
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