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Carl L's Avatar
  • Answered by:Carl L
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in Recorders and Players

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Customer Question

Hi! I have a Toshiba combination TV/VCR/DVD, Model MW27FN1. I watched a DVD last night, and turned off the TV without ejecting the disc. Today, I can't eject the disc. When I press the DVD button on the remote, the screen doesn't change, nor do I hear the mechanism try to work when I press the eject button on the TV. There is no pinhole to try a manual ejection. I tried to turn off the TV for 10 minutes to see if the DVD would reset. No luck. I hope you can help, since the disc is a rental and it needs to go back to the store. Thanks, Greg

 

Optional Information:
Make: Toshiba
Model: MW20FN1

Already Tried:
Please see email

Submitted: 353 days and 18 hours ago.
Category: Recorders and Players
Value: $28
Status: CLOSED
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Expert:  AnthonysTV replied 353 days and 17 hours ago.

Have you UNPLUGGED THE TV/DVD combo?
if not please do so
wait 10 min
then plug it in
hit the power button 2 times
then try again

Customer replied 353 days and 16 hours ago.

Hi!


 


Did as you requested, although this had been done previously. As a reminder, my email stated that I had cycled the TV several times, and tried using both the remote and manual power buttons. This unit has no pinhole to use a paperclip to manually eject the disc. It seems that the DVD side does not power up, although the VCR side works just fine.

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Expert:  AnthonysTV replied 353 days and 16 hours ago.

press the input button and change to dvd input
if this does not work you will have no choice but to take it apart there is no manual release

Customer replied 353 days and 16 hours ago.

Hi! Unfortunately, the DVD/input button on the remote has no effect, which has been the root of the problem. There is no manual way on this TV to manually switch from TV to VCR to DVD. There is only one physical power button on the set. The remote operates all the other functions perfectly, but there is no way to get into DVD mode (and thus eject the DVD).


 


Taking the TV apart is something I do not feel skilled enough to do, so that option will not work for me.

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Expert:  AnthonysTV replied 353 days and 16 hours ago.

you can replace the remote or take the unit in for service
either way it looks like you are in for a late fee at the video store
Toshiba REM48TVB Replace Rem Tva


Large Image
Part NumberREM48TVB
DescriptionReplace Rem Tva
Substitute Partn/a
Estimated WeightUnknown
Total Availability13
Atlanta, GA12
Las Vegas, NV1
Estimated Ship DateIn Stock
Core Price0.00
Part Price38.94
Total Price38.94

Customer replied 353 days and 16 hours ago.

Relist: Answer quality.

Customer replied 353 days and 15 hours ago.

I was trying to avoid taking my set to a local tech, hoping that there would be a trick/tip that could offer at least short-term solution. However, the upshot seems to be to either replace the remote (is that really the problem?) or a tech. You had me do several things that I had already done, as mentioned in my initial email.


 


The upshot, it seems, as there is no workaround, is that I will be taking my set (along with the remote) to a local shop tomorrow.

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Expert:  Gina-Mod replied 353 days and 2 hours ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied 352 days and 23 hours ago.

Hi Gina!


 


If you've followed the thread so far, it seems that there is no user-friendly way of ejecting my disc when the built-in DVD player has decided to no longer work. I tried reprogramming a universal remote, and while it will operate the TV, still no go on the DVD, so it seems that my only option is for a local tech to look at it. Do you have any other suggestions?

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Expert:  Gina-Mod replied 352 days and 23 hours ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.

Customer replied 352 days and 23 hours ago.

Thank you for your response. Given the time already spent on this problem since yesterday, and no solution so far, I need to move ahead with life's other demands. Since a workable solution has not been presented to me, I am requesting a refund of my credit card fee. Thanks!

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Expert:  Carl L replied 352 days and 22 hours ago.

Hi and welcome to Just Answer. My name is XXXXX XXXXX have been repairing Electronics Professionally for over 13+ years and currently own a Shop in FL.

 

Sounds like you may have enabled the Tray Lock by accident or there is a Firmware Issue. If it is firmware or Tray Lock related, the procedure below will fix it:

 

graphic

 

Let me know the outcome.

 

Thanks,

XXXXX XXXXXndsey

 
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