How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 10322
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Recorders and Players Question Here...
Shahid is online now
A new question is answered every 9 seconds

dvp fx970 portable dvd player: worked fine for about 30

Resolved Question:

dvp fx970 portable dvd player:

worked fine for about 30 movies, now every disc produces this error message:

"Cannot play disc"
Submitted: 4 years ago.
Category: Recorders and Players
Expert:  Shahid replied 4 years ago.

Please put Audio CD in DVP-FX970 player and let me know does it play?
Also, how old is this unit?

Customer: replied 4 years ago.
Yes, audio cd plays fine.

Unit is about 18 months old, but only used for about 30 movies.
Expert:  Shahid replied 4 years ago.
OK, please clean laser lens inside where you put disc with good quality cotton swab / Q-tip gently and check DVD disc playback.

If that does not help and unit still gives "Cannot play disc"error message that means optical block is bad and need to be replaced but it will cost more than unit worth.

Hope these info will help, let me know if there is additional question.
Customer: replied 4 years ago.
That was very first thing I did when the first dvd didn't play. I had used a computer screen cleaning pad (alcohol based) but I wasn't sure if I was cleaning all the right pieces. I cleaned the little round silver piece that is about the diameter of a thin pencil.
Expert:  Shahid replied 4 years ago.
Yes, thats the laser lens as shown in below image, if unit still does not play DVD disc then I'm sorry, laser block (travers unit) will be replaced and its price is bit high, near to new unit. Click above link in previous reply to get price info.
Hope this will help.

Shahid and other Recorders and Players Specialists are ready to help you
Customer: replied 4 years ago.
Any idea what the manufacturer's warranty would likely be on this unit?

Otherwise, okay, yes, at that price I'll buy a new unit. Can you recommend a better quality brand rather than this shockingly short-lived P.O.S.?
Expert:  Shahid replied 4 years ago.
Usually such product has 12 months warranty however, please call Sony(NNN) NNN-NNNNto check / ask for warranty cover.

Unfortunately all most all of manufacturers are doing same practice, making disposable units that won't last longer to boost their sales so best option is whatever brand or model you buy, get extended warranty plan as well.

Hope these info will help.