Real Estate Law
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I certainly understand the situation and your concern. The landlord is under no legal obligation to renew a lease, once it expires, if they do not want to. Now the issue is that they can not 1) discriminate against you and/or 2) retaliate against you for exercising your legal rights and their desire / inability to comply. In this case, if there was an issue with maintenance, it should have been addressed with the management. The BBB has nothing to do with this, so a negative review or even the complaint, would not really do anything. However, if you can show the reason they are not renewing the lease is to retaliate against you, you could try and sue for damages.
I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!