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I am sorry you are dealing with this situation. Unfortunately, the situation you describe is not uncommon and yes that is a basis for the thousands of complaints. A true loan modification may only be granted by the lender that holds the mortgage on the owner's current residence. However, that does not mean that the homeowner can not seek to refinance with another lender in an attempt to save a property from foreclosure.
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I am an Arizona licensed Attorney and it will be my pleasure to assist you. I am a little surprised as well.
While this is not uncommon there are actions that you can take to get the process moving or obtain assistance from HUD directly.
I am going to provide you with all of the steps that you can take.
First, if you have not done so already, I always contact the corporate office for the lender and let them know what is going on. I tell them that if they are unable to resolve the issue the following complaints will be filed:
1. You will file a complaint with the Arizona Attorney General. The Attorney General is the top law enforcement agent in the State and they investigate and find that the process is forcing people into foreclosure the Office has the power to file a civil suit as well as prosecute them. I am sure that Select Portfolio Servicing Co. is already on their radar.
This the link to contact the AG and fie a complaint https://www.azag.gov/complaints/consumer
The State also provides resources at https://www.azag.gov/foreclosure/resources
2. You will file an FTC complaint as that is the Federal consumer watchdog at https://www.ftccomplaintassistant.gov/#&panel1-1
3. The cfpb (Consumer Financial Protection Bureau) at http://www.consumerfinance.gov/complaint/
4. Last but not least the Department of The Treasury through the Office of the Comptroller of the Currency at https://www.occ.gov/topics/dispute-resolution/consumer-complaints/index-consumer-complaints.html
You will also want to contact a HUD counselor directly at https://www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-to-find-housing-counselor.aspx?gclid=CIDt3b-13c8CFQ9Efgod8jgL5A
The Corporate Office for Select Portfolio Service is located at
3815 S West Temple
Salt Lake City, Utah###-##-####/p>
Chase Corporate Office:
JP Morgan Chase Corporate Office & Headquarters
New York NY 10017
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