I am sorry to hear of this.
Both parties to a contract must perform according to the terms of the contract.
So if there is a duration specified in the contract the homeowner would be responsible for adhering to that, or to pay the specified penalties (usually contained in the liquidated damages clause - which is normally the commission that would have been earned on the sale of the home).
But this responsibility does not stand alone; the agent also has a responsibility as a fiduciary to act in good faith in regards ***** ***** of the contract; this includes, among other responsibilities:
(a) The exercise of reasonable care and skill in representing the client and carrying out the responsibilities of the agency relationship.
(b) The performance of the terms of the service provision agreement.
(c) Loyalty to the interest of the client.
So if the agent fails to communicate with the client, that would be considered a breach of the contract, as it would make it virtually impossible for the purpose of the contract- the sale of the property- to be achieved.
Generally a realtor will allow a dissatisfied customer out of the contract; if the individual realtor refuses, the brokerage company can be contacted, and they will typically agree. Otherwise, the customer can continue with the contract, or they can consider it to be an anticipatory breach by the realtor-by failing to perform; the anticipatory breach would be plead as an affirmative defense if the realtor sued for damages (ie commission).
But generally the broker will resolve the issue by voiding the contract or seeing if another agent within the brokerage can assist, in order to maintain good will. Any requests are typically written so the homeowner can provide a detailed explanation as to their dissatisfaction and the incidents of breach (noncommunication)
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Information provided is for educational purposes only. Consultation with a personal attorney is always recommended so your particular facts may be considered. Thank you and take care.