Dear Customer,I am very sorry to learn of this situation.Unfortunately dealing with abusive or negligent property managers is a difficult issue for property owners in common interest developments (such as condos and HOAs
).The problem is that the manager works for the Association
, not the owners. So while the manager is indirectly responsible to the owners, the owners lack any direct control or input into the daily activities of the manager.Similarly, the obligations to produce financial documents, etc. are not the obligations of the manager, they are the obligation of the HOA (the HOA Board is the one responsible for this).So your concerns and complaints should be addressed not to the manager, but to the Board.The Board should be responsive to your requests for documents (you have a statutory right to documents (Penn. HOA Code 3316 http://www.ncsl.org/documents/environ/PAcondo.pdf).The Board is the one that is responsible for oversight and control of the HOA's employees (both the manager, and those he employs (his son, his contractors
, etc.): (Sec 3302)The Construction that is occurring should not be due to the Manager's decision, major construction and renovation which changes the nature of the units should only have occurred due to a majority (in many cases supermajority) vote of the members (this will fundamentally change the HOA's structure (physical and voting/governing) and the Board cannot unilaterally do this by a board vote, it requires a membership vote). (See voting rules and rules re: amendments throughout the Code sections).Given the scope and nature of what is occurring, you may need to retain a local attorney.If the board has abdicated its duties, you may want to consider attempting to recall board members, and install new board members willing to do their job.