Real Estate Law
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I suggest that you make your position clear to the real estate contact at Bank of America and advise them that you intend to claim damages against them for a lost sale if they do not respond and close in a reasonable period of time. Give them a deadline and if they do not respond and close prior to the deadline, you have valid claim for your lost profit in the sale. Bank of America is also responsible for Shellpoint, since they assigned the transaction to Shellpoint, but BofA cannot get out of its obligations by making such an assignment, under California law.
Please rate 4 or 5 and close out the question. Good luck to you. I wish you all the best.