Customer: My name is ***** ***** Ocejo. I have a timeshare
contract with Sol Melia Vacation Club
, now Club Melia (GP-P-02438) that became effective June 2009. Contract originated in Puerto Rico, but all communication is through Florida (9500 S. Dadeland Blvd Suite No 300, Miami, FL 33156 USA, phone 1-***-***-****. Contract is for 120 installments (payments) and I have fulfilled contract through September 2015. Both my wife and I are on fixed income, with health problems (wife have two back surgeries and I have a knee surgery that have taken a toll on both our way of living and traveling). Our income has been reduced drastically (fixed income) and heath expenses have increased beyond our control. I expressed Club Melia in Miami, Florida that I want to surrender the contract to them because we can not continue honoring the contract. We are both 70 and 71 years old. After several phone conversations and e-mails between them and us Club Melia suggested us to formally request to them stop using my credit card for making payments and I did. Now they are sending me monthly invoices that they know I can not pay. I contacted them ones more this week and they asked me for a letter from an attorney to initiate resolution of the case. My cell phone is(###) ###-####and my e-mail address is***@******.***.
JA: Thanks. Can you give me any more details about your issue?
Customer: I think I summarized the case in my first block of information to you. Please let me know of additional specifics that you may require. My phone and e-mails is included.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Real Estate
Law Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Yes, how much?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.